Frequently Asked Questions
Product & Care
Material selection is an important part of our design process. We work with a range of natural and responsibly sourced fibers including alpaca, yak, wool, and cotton. We also explore recycled or performance compositions for hospitality and specification projects.
Yes. Production remains controlled to maintain consistency and avoid excess inventory. When a piece sells out, it becomes available for preorder and is produced in the next batch.
Natural fibers soften with use. Slight variations in texture, tone, or weave are normal and part of the character of the material.
Each textile has unique care guidelines based on its material composition and construction. While professional dry cleaning is generally recommended for many natural fiber throws, please refer to Material Care for more information.
Orders & Shipping
Orders ship within 2-4 business days unless otherwise noted. You will receive tracking information once your order has been dispatched.
Returns are accepted within 14 days of delivery provided item is unused and in its original condition.
Because our textiles are produced in measured batches, we encourage thoughtful purchasing prior to placing an order.
For full details, please visit our Returns page.
Please visit our Trade & Hospitality page to request access to trade resources.
For inquiries, please contact at hello@lanaloop.com.
